AI & User Experience - An Approach To Transform Digital Presence
There’s no doubt that AI today, has a huge potential to improve our everyday lives as it did right from the first computer chess-playing program to driverless cars, and, smart personal assistants. Even in different sectors AI plays a vital role, in healthcare, it powers genetic testing and computer vision, and in financial sectors, AI is the one that aids risk assessment, and fraud detection; even it eases and automates government services.
On that note, it is soon that the use of AI has been welcomed by the UI/UX designers. AI-included designs are known to improve the creative process and create a new level of relationship with the customer experience. Many prominent minds have pointed to the ML-based algorithms that are applied to create UI/UX which promises to provide a new level of digital experience for the designs. Now, let's get a closer look at the benefits of designs that incorporate AI in its development.
AI In Enhancing User Experience - Benefits
AI In Data Analysis
Generally, the UX teams, collect the user preference data and implement them into the design by adopting various tests like A/B tests, data usage, usability tests, and heat maps to enhance user engagement in their products. Now, on AI coming into play, these methods get on the verge of extinction as AI can collect and analyze huge blocks of data and suggest practical ways to enhance viewer experience and draw sales. The real deal of involving AI is not only about collecting the data but it lies in the way AI makes use of the data.
For instance, with the help of AI, an e-commerce store can keep track of user behavior across multiple platforms and analyze the data of its visitors along with their preference. This will eventually generate more leads and increase sales. Furthermore, the designers get to improve and customize the UI/UX design according to user specifications based on data analysis.
Information Architecture (IA) and AI In UX
Information Architecture along with AI plays a vital role in getting the required user information from a large amount of data. AI using Information Architecture, can connect to the user interface and provide required content tagging based on user relevance.
This step simply means that the search for any information can be made more targeted, easily available, and cross-linked between the different interfaces. This is achieved by the means of AI creating a relationship between the data. Cross-linking data in this manner helps organizations to focus on the requirements of the end-users and gather effective results by enabling an interface to steer through huge amounts of data.
In the current phase, AI has slowly become a common occurrence in everyday life with the development of smart homes, automatic cars, and other controlled devices. Along with this exponential growth arises a fear from the fact that machines might take over the world and the tech users may lose control over it.
Inspite of this it is necessary to acknowledge that as AI advances further, users will have the opportunity to achieve more control over systems, gradually enhancing trust which will lead to more usage.
Strong Rooted Human Connect
AI gets to create a deep connection with humans as the AI systems collect and analyze a huge amount of user data. This approach equips them for a more personal connection with the human and performs functions like a true personal assistant. On that note, we agree to the fact, of machines knowing and predicting the user’s requirement as we experience it daily through digital assistants, personal smartphones, and more.
AI adoption is taking up more innovative ways as the user benefits are extensive like scheduling meetings, shopping, browsing the internet, booking flights, etc., The super predictive algorithm of Netflix, friendly-voiced but amazing personal AI assistants are cases of AI where it collects your data, learns about you, and provides improved user experience.
Hand-In-Hand AI and UX
Why AI and UX?
It is that UX can help one to focus on the AI opportunities that will help to grow business. It again works with the simple principle of putting your user at the heart of the process. This means to develop experiences that put their interests first, protect their data, and ensure the interaction with them includes integrity and authenticity.
AI To Add the Most Value - Principles
Opportunities To Automate: Anything that takes less than five seconds to compute can be considered for automation. Making use of user-centered design (UCD) helps to research user behavior and service design blueprints help to identify the points in your customer journeys where AI can improve the experience.
Get Data Together: To deliver and measure the best AI impact, it has to be implemented with proper data science, data collection, and data cleansing.
Personalize The Experience: AI can connect the dots for your customers. For example, in an app, if one hasn't logged in to check for a while but makes an inquiry regarding it over the phone, then the system can be designed to make content and feature suggestions to the user based on that behavior. UX can exhibit common-sense applications for AI.
Add Value: Using API-driven design can add value with chatbots and personal assistants to access the products and other customized services. All that requires to add value is to carefully plan AI implementation.
Practice The Right: As product and UX designers, we can use tools like AI assistant Otter to augment transcripts. AI can even generate code in real-time using TensorFlow machine learning blended with computer vision image recognition.
On getting the principles straight, next is to implement AI in a way that’s strategic, thoughtful, ethical, robust, and user-centered.
Lead projects: Start small, partner with software engineers who have experience using AI frameworks, learn, and experiment to gain momentum. Also, use short sprints to drive success.
Build Your AI team: Build your internal team for AI and provide broad AI training for the team so your colleagues are educated on AI and understand its capability.
Research: Hold a service design workshop to establish the core product – user journeys, touchpoints, initial UI, and data flow. Evaluate any risks. Human bias, for example, can be replicated and even amplified by AI. UX designers are primed for this sort of work.
Framework: Make use of software or frameworks that ensures compatibility and support (Azure/AWS).
Analysis: Conduct a regular audit and gap analysis of data and existing systems and design your data warehouse to cover ingestion, storage, processing, analytics, output, and how data is processed by the application.
Regular Reviews: The final step is to monitor AI and to ensure it’s providing value. Review your workflows each week. Then tweak, test, and adapt your experiences.
The AI and its working potentially save us time, gives us better insights, and guides us towards better decisions. Now, the combination of AI & UX puts your customers at the center of designed experiences and helps to handle any problem areas or uncomfortable elements in an AI experience.
"If AI is your exciting new friend taking you on a day out, then UX is the longstanding BFF who will make sure you all get home safely and securely."
On that note, Artificial intelligence is bringing a fresh perspective on how consumers and companies see user experience earlier. AI & UX together provide more intimate engagement, specific contexts, quicker processing, innovative insights, and more intuitive interfaces.